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The article examines the politeness of medical workers – how it is reflected in the genre of reviews on the consumption of medical services published on the Internet. Methodologically, the work fits into the traditions of discourse studies, semantic and stylistic studies. Theoretically, the article is based on the ideas of media linguistics, discourse studies, genre studies, semantic syntax and stylistics.

This article focuses on the speech genre “student comments on a professor’s rating” which belongs to the domain of quality assurance in higher education. Both aspects are meaningful for the theory of speech genres and the system of higher education. The article analyses the communicative concept “student feedback on teaching” which is related to the speech genre under research.